Refund policy

Refund & Return Policy

1. Eligible Cases for Refund or Replacement

We offer a refund or replacement only in the following situations:

• Wrong product delivered
• Damaged, leaked, or defective product received
• Missing item in the order
• Expired product delivered

Customers must report the issue within 48 hours (2 days) of delivery and provide clear photos or videos as proof.

2. Unboxing Video Requirement

All claims related to missing, damaged, defective, or incorrect products must be supported by a complete unboxing video recorded from the moment the sealed parcel is opened.

3. Returns Without Prior Information

If a customer refuses delivery or returns a parcel without informing our support team:

• The order will be treated as a Return-to-Sender (RTS) case.
• Refunds will only be processed after the returned parcel is received and inspected.
• Shipping charges (both ways, if applicable) and handling fees may be deducted from the refund amount.

4. Duplicate Orders

If a customer places duplicate orders and does not request cancellation before dispatch:

• All dispatched orders will be treated as valid.
• No refund or cancellation will be provided after dispatch.
• Customers are advised to review their orders carefully before confirming purchase.

5. Non-Returnable & Non-Refundable Cases

Refunds or replacements will not be provided in the following cases:

• Used or opened products
• Customer changed their mind after purchase
• Skin reactions or unsatisfactory results (as results may vary from person to person)
• Sale or discounted items (unless damaged, defective, or incorrectly delivered)

6. Processing Time

• Refunds: 7–14 working days after approval
• Replacements: 3–7 working days after approval

7. Courier Delays

Delivery delays caused by courier services are beyond our control. However, we will assist by forwarding your concern to the respective courier company and help with tracking and follow-up.

Such delays are not eligible for refunds or order cancellations.